CORRECTION

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cor·rec·tion

[koh-rek-shun]

–noun

1. Something that is substituted or proposed for what is wrong or inaccurate; emendation.

2. The act of correcting.

What does color correction mean to you?

Does it mean changing levels, changing tone, or does it mean balancing out the uneven hair color?

Color Correction could be adding a “Fill and Fix Lowlight” to your Highlight placement to add dimension.

There are key points of a “Color Correction” we have to remember to have a successful end result.

  • Consultation = Communication = Expectations
  • Confidence In Your Work = Charging For Time = Charge Your Worth
  • Extra Product Charge = Replace On The Shelf = Proper Balance in Color Business
  • Home Care = Long Lasting Color = Happy Guest

Each key point is as important as the next. Your plan of action will determine the success of your end result.

Where do you start? 

Consultation.

Consultation is the time for you to gather all the information you need to make your plan for achieving your Guests desired result. Consultation is the time to clearly communicate what you can accomplish today. No disappointments.

Gathering information

What is the Guest’s hair history?

1.    Test strand during consultation

2.    Do a patch test

3.    Make your own assessments… There are times our Guests “forget” what they have done on their hair!

Assessing Condition

1.    Let your Guest know what their needs are from the Botanical Hair & Scalp Treatment Line. This is not negotiable. This cost needs to be broken down into the consultation sheet (see below). The hair NEEDS to be prepared for hair color to process properly. As colorists, we have to make sure this step is included in their service.

2.    Recommend home maintenance to prevent their color from fading

What are the guest’s expectations?

1.    Use picture portfolios

2.    Give honest feedback – always.  Is it possible in one visit?  What will their maintenance be?

3.    Always give two options. You might be able to suggest something they might like better, something they haven’t thought about

Timing of the Service

1.    Give a real time estimate so the Guest knows what to expect. They might have another engagement they have to attend

2.    Not knowing how long they will be in the salon could make the Guest uncomfortable. Give them the opportunity to make arrangements for children, work, etc.

3.    If the Guest is in the salon for a while, make sure to feed them, and keep their beverage fresh

Maintenance

1.    Let the guest know what the maintenance will be on the color.  Pre-book their next appointment

2.    Teach your Guest their Home Maintenance regimen to maintain their new color

Cost

1.    Give an estimate of cost, remembering to charge for extra product

2.    Remember not to spend your Guests money! Make sure to charge for your worth. What is your time worth?

3.    Estimate up. It is harder to add to the bill at check out. Round up a bit in the beginning, but don’t get crazy! They will think you are a hero when they are billed for less.

4.    Have the cost of recommend Home Care so your Guest knows what to expect when you walk her up to check out

Below is a Client Consent Form we use in the salon to make sure we cover all of our information for a successful Color Correction.

What is your plan of action?

Definition of Color Correction

Color Correction can mean anything.  And we have all seen some interesting color out there.  To understand what we consider Color Correction, we have put together a list of “experiences” we have encountered.  Take note, we may need to add your case scenario to our list.

We consider a color to be corrected when:

  • A change of tone is desired.  (red to blond, or blonde to brown, or brown to etc.)
  • When any color needs to be removed.  (Home color, another product, dark pigment, red pigment, etc.)
  • A change of level is desired (Levels lighter)
  • Two or more levels and shades are apparent on the hair shaft
  • You have worked on your color at home!

It is important for you to share all of your information on what has been done to your hair, even if it was two years ago (depending on how long your hair is). Believe it or not, medications, swimming, hennas, temporary colors, and vitamin supplements, can have an impact on your hair color’s final result.  Your time is valuable and correcting hair color can vary between 3 to 8 hours.  We will work as quickly and efficiently as possible.  Please understand that sometimes, a correction may take more than one visit.

Color naturally fades, and you will experience some fading after your service.  This is normal.  It is important we keep the condition of your hair “great”.  Aveda has professional products that minimize fading and keep your hair in the best possible condition. We will be prescribing a selection of these products for you to use at home to keep your hair and hair color at its best. 

Now just relax and enjoy your experience.  If there is something you want to know more about, please ask.  We love talking about what we do.  

Estimation of Color Correction:

Option One

  • Color Cleansing (Removal of Color)
  • Pre – coloration
  • Color
  • Conditioning
  • Cut 
  • Finish 
  • Extra Product Charge
  • Estimated Time on Service
  • Return Visit Date
  • Maintenance Products
  • Estimation of Color Correction:

Option Two

  • Color Cleansing (Removal of Color)
  • Pre – coloration
  • Color
  • Conditioning 
  • Cut
  • Finish
  • Extra Product Charge
  • Estimated Time on Service
  • Return Visit Date
  • Maintenance Products

Client Consent Form

___________, _____20__

_________________Name

_________________Stylist

I ___________________________ have read the “Definition of Color Correction” and agree to the estimation, knowing the price may adjust to more or less.  I understand the stylist will answer all questions and will recommend a home maintenance program for my hair color. The Stylist and Julian August Salon cannot guarantee my color I understand without using the products recommended.  I have given all information of the services done to my hair prior to the Color Correction Service and have given my stylist the information of medications or vitamins.  I understand the estimation given does not include any following visits due to fading or changing of color.  I understand color correction is a process that may require multiple visits to fully correct.

_________________________ _______________

Client’s signature Date

______________________ _____________

 Stylist’s signature Date